Terms of service

HaloHR provides a multi-tenant human resources platform covering employee records, time and attendance, payroll and invoicing support, compliance tracking, workplace tooling, and an AI assistant. We provide the service on a subscription basis as described on your order form.

We may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a subscription term without notice.

Each workspace belongs to one customer organisation. You are responsible for the accuracy of your account information, for the activity of users you invite, and for keeping credentials secure. Notify us promptly of any suspected unauthorised access.

Where you operate multiple client workspaces as a consulting firm, you are responsible for the lawful basis on which you process each client's data and for assigning consultant access appropriately.

You own the data you put into HaloHR. We process it only to provide and support the service, and in accordance with our privacy policy and any data processing agreement between us. We do not sell customer data and we do not use it to train AI models.

You can export your data at any time during the subscription. On termination we retain it for 30 days to allow export, then delete it, subject to backups expiring on their normal cycle and to any legal hold.

Do not use HaloHR to store or transmit unlawful content, to attempt to access another tenant's data, to probe or disrupt the service or its infrastructure, to reverse engineer the platform, or to resell access outside the terms of your plan.

We may suspend access where use presents a security risk or a legal risk to us or to other customers. Where practical we will contact you first.

The Pixi AI assistant produces drafts and suggestions from your own data. Output may be incorrect or incomplete. It is not legal, tax, or employment advice, and it must not be treated as an authoritative determination in hiring, discipline, termination, compensation, or any other employment decision.

You are responsible for reviewing AI output before acting on it. Model calls are made through third-party providers under arrangements that prohibit training on your data.

Fees are set out on your order form and billed in advance for the subscription period, plus usage-based components such as per-employee or per-client-employee charges billed in arrears. Fees are exclusive of taxes.

Invoices are due 30 days from issue unless stated otherwise. We may suspend the service for accounts more than 30 days overdue after written notice.

Subscriptions renew for successive periods unless either party gives notice before the end of the current period. Either party may terminate for material breach that remains uncured 30 days after written notice.

On termination your right to use the service ends. Fees already paid are non-refundable except where we terminate without cause, in which case we refund the unused portion of the period.

We aim for high availability and publish maintenance in advance where it is planned. Support channels and response targets depend on your plan. Nothing in these terms constitutes a service level commitment unless a service level agreement is attached to your order form.

We provide the service with reasonable skill and care. Except as expressly stated, the service is provided without further warranty of any kind, including fitness for a particular purpose.

Neither party is liable for indirect or consequential loss, or for loss of profits, revenue, or anticipated savings. Each party's total liability in any 12-month period is limited to the fees paid or payable in that period. Nothing limits liability that cannot lawfully be limited.

We may update these terms. For material changes we will give at least 30 days' notice by email or in the platform before they take effect. Continued use after that date constitutes acceptance.

These terms are governed by the laws of the State of Texas, United States, and the parties submit to the exclusive jurisdiction of its courts, without prejudice to mandatory consumer or data protection rights in your jurisdiction.